Originally posted by horrie hastings
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Did a around the world trip in 2000 to Europe and finished up in New York, it was almost 13 weeks of travelling, when we booked the trip Qantas had stopped flying from New York to Sydney so we we flew American airlines from New York to Los Angeles to catch a Qantas flight home, by the time we had left for the Europe side of the trip though Qantas had resumed flying from New York to Sydney but our travel agent hadn't changed or updated our flights from New York so we were stuck flying American from NY to LA still, got on the tarmac in NY and a call came over the plane that due to storms in the mid west the flight would be delayed so we sat on the runway for well over 3 hours till we could depart, actually think it was closer to 5 hours, any way we missed our connecting Qantas flight to Sydney from LA due to the delay, fortunately a Qantas flight from New York wasn't far behind our flight so we were lucky we got on that from LA in a very short turn around. When we got back to Sydney our bags weren't on the flight due to the quick turn around but Qantas had tracked it and they were still in LA but were due to come in on the first flight into Sydney the next morning, and true to their word the bags were at our front door at 8 am the next morning, i don't blame Qantas for the bags missing the flight because of the really short turnaround we had from American airlines to Qantas at LA and they were on the ball and able to tell us where our luggage was and then delivered it to our front door.
Went to Singapore in 2019, i had been before but the better half hadn't, anyway no problems with the flight and when we went to get our luggage my bag came off fairly quickly but had to wait a while for the next bag, time had past and the bags were getting less and less on the carousel till there was only one bag left, it looked similar to our second bag but it wasn't ours, so straight across the Qantas desk where we started to fill out the loss property stuff as the luggage from the flight had been completely unloaded, we did say to the staff member that is still one bag left on the carousel which looks very similar to ours but wasn't ours, the staff tried to get in contact with the person who's bag was left but they weren't answering their phone, it wasn't till this person had got to their accommodation that his wife had informed him he had the wrong bag and so the guy had to come back to the airport and drop our bag back and also pick his bag up, the guy was a complete twat as he didn't even check the name on the luggage when he originally picked it up and also his bag was kept aside when he got back to the airport and he had to fill out some paper work but instead he ignored the staff and ran to his bag which was now in a secure area and a guard had to chase him as he went through a restricted area. Anyway after that shaky start to the trip the rest was fabulous, it would have been a disastrous start to the holiday if the bag was missing, again though Qantas staff in Singapore were great and also with what happened wasn't their fault and with their help the problem was eventually sorted out.
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